{"id":7955,"date":"2023-11-05T17:50:48","date_gmt":"2023-11-05T16:50:48","guid":{"rendered":"https:\/\/birdofparadise.pt\/refunds-and-returns-policy\/"},"modified":"2025-03-08T19:01:57","modified_gmt":"2025-03-08T18:01:57","slug":"refunds-and-returns-policy","status":"publish","type":"page","link":"https:\/\/birdofparadise.pt\/en\/refunds-and-returns-policy\/","title":{"rendered":"Refunds and returns policy"},"content":{"rendered":"\n

1. Introduction<\/strong><\/p>\n\n\n\n

Welcome to Bird of Paradise! We attach great importance to your complete satisfaction and strive to supply you with high-quality products under the best possible conditions. Our refunds and returns policy describes the procedures and conditions for refunds and returns to ensure a smooth shopping experience.<\/p>\n\n\n\n

2. Scope of application<\/strong><\/p>\n\n\n\n

This policy applies to all purchases made on our website for tea products in bagged or loose leaf form.<\/p>\n\n\n\n

3. Eligibility for reimbursement<\/strong><\/p>\n\n\n\n

3.1 Unopened bags :<\/strong><\/p>\n\n\n\n

\n

Refunds are available for unopened tea bags within 14 days of purchase. To be eligible for a refund, the product must be in its original condition and packaging.<\/p>\n<\/div><\/div>\n\n\n\n

3.2 Open bags :<\/strong><\/p>\n\n\n\n

\n

Once a tea bag is opened, we cannot accept returns or provide refunds. This policy complies with European legislation, which excludes the return of perishable products once the seal has been broken.<\/p>\n<\/div><\/div>\n\n\n\n

4. Refund process<\/strong><\/p>\n\n\n\n

4.1 Refund request :<\/strong><\/p>\n\n\n\n

To initiate a refund, please contact our customer service department at info@birdofparadise.pt<\/a> within the specified period (14 days). Provide your order number, details of the items being returned and the reason for the refund request.<\/p>\n\n\n\n

\n

<\/p>\n<\/div><\/div>\n\n\n\n

4.2 Return shipping costs :<\/strong><\/p>\n\n\n\n

\n

Customers are responsible for return shipping costs. Please ensure that returned items are securely packaged to prevent damage in transit.<\/p>\n<\/div><\/div>\n\n\n\n

Products should be returned to the following address, preferably with tracking:<\/p>\n\n\n\n

Bird of Paradise
Rua do Rei Ordohno I N\u00b0614
4990-298 Ponte de Lima
Portugal<\/p>\n\n\n\n

4.3 Refund processing :<\/strong><\/p>\n\n\n\n

\n

Once we receive and inspect the returned items, we will process the refund within 3 business days. Refunds will be made to the original method of payment used at the time of purchase.<\/p>\n<\/div><\/div>\n\n\n\n

5. Exchanges<\/strong><\/p>\n\n\n\n

5.1 No exchanges :<\/strong><\/p>\n\n\n\n

We do not offer exchanges for our tea products. If you would like to try a different tea, please place a new order.<\/p>\n\n\n\n

6. Contact Information<\/strong><\/p>\n\n\n\n

If you have any questions or concerns about our refunds and returns policy, please contact our customer service department at info@birdofparadise.pt<\/a>.<\/p>\n\n\n\n

7. Changes to the Policy<\/strong><\/p>\n\n\n\n

We reserve the right to update or modify this Refund and Returns Policy at any time. All changes will be effective immediately upon publication on our website.<\/p>\n\n\n\n

Thank you for choosing Bird of Paradise! We appreciate your confidence.<\/p>\n\n\n\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

1. Introduction Welcome to Bird of Paradise! We attach great importance to your complete satisfaction and strive to supply you with high-quality products under the best possible conditions. Our refunds and returns policy describes the procedures and conditions for refunds and returns to ensure a smooth shopping experience. 2. Scope of application This policy applies […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7955","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/birdofparadise.pt\/en\/wp-json\/wp\/v2\/pages\/7955","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/birdofparadise.pt\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/birdofparadise.pt\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/birdofparadise.pt\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/birdofparadise.pt\/en\/wp-json\/wp\/v2\/comments?post=7955"}],"version-history":[{"count":0,"href":"https:\/\/birdofparadise.pt\/en\/wp-json\/wp\/v2\/pages\/7955\/revisions"}],"wp:attachment":[{"href":"https:\/\/birdofparadise.pt\/en\/wp-json\/wp\/v2\/media?parent=7955"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}